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In service management, OLA refers to an Operational Level Agreement. This is a key document that outlines the responsibilities and expectations among different teams within an organization to support the delivery of services to customers. Essentially, OLAs serve to define how internal teams (such as IT, support, and operations) must collaborate and support each other to meet the overall service level objectives established with customers.

For instance, an OLA might specify the response times for incidents or the required actions each team must take to resolve a service disruption. By having these agreements in place, organizations can enhance accountability, improve communication, and ensure that all teams are aligned towards common goals.

In contrast, the other options like Outside Level Assessment or Outside Logistics Agreement do not accurately represent any recognized frameworks or documents commonly used in service management, which further underscores the relevance and correctness of the Operational Level Agreement in this context.